FAQS

Images
Images
Images
Images

Creating
Exclusive Designs to Enhance Your Brand

Stand apart through our brilliant logo designs.

Start Your Project

Get in touch with us!

  • How do I order my Logo design online?

    To place order online you just need to fill up a short and simple form with your requirement details. Then enter your payment details and make electronic payment. Your order will be placed instantly. If required, we can have telephonic conversation as well. Final deliverables will be sent to you online.

  • Are there risks involved in ordering a logo online?

    Ordering your Logo Design with us is 100% risk-free. In the rarest of rare case where you do not like the Logo Design we create for you, we offer a 100% money back guarantee. Your money would be sent back to you without any deductions.
    When you order your Logo Design with us, the company information we need from you to create a profile for the design process, is kept strictly confidential.

  • Can I get my old Logo Design modified?

    Yes, it is possible to work on an old Logo design to give it a new and more suitable look & feel. Based on your existing Logo and on your instructions and the new image you want to project, we would come up with various Logo design options for you to choose from.

  • What about the copyright of my Logo design?

    Once you have ordered a Logo design with us, and have made full payment, you are the legal outright copyright owner of the final design, and we do not have any claims to it whatsoever; we shall make it a part of our portfolio given your permission. However, in case you exercise your right for money back, the copyright would automatically belong to us and you would lose it.

  • Which package suits best for me?

    We recommend the [package name], because it includes a logo, business cards design, letterhead design, and stationery design.
    Feel free to discuss your requirement with our senior consultant for a customized package.

  • In what formats will I receive my files?

    We want you to be able to use your designs in the best possible manner, so we’ll give you your design files in all workable formats including:

    • Raw Vector (EPS)
    • PNG
    • JPG
    • TIF
    • PDF
    If you need it in another format not listed above, we’re glad to help. Just ask.

  • What if I do not like the Logo Design I get?

    We would try our best to work on your Logo design till you end up falling in love with it, which is the reason we do unlimited revisions, based on the package you select. Chances are you would find a Logo design that is just right for your company. Normally it never happens with any of our customers, but in case you really do not like your Logo for some reason, we offer a 100% money back guarantee.

  • Can I purchase logos featured in your portfolio?

    Sorry, but no. Unless specifically noted, all artwork presented as logo design examples on our website portfolio is the intellectual property, copyright or trademark of the client we created it for. However, we may use it as a reference and design a new, customized logo that fits your need.

  • Will I be updated on the progress of my website?

    Yes, always. Our 24x7 support makes sure to timely update you on the progress of your website, take feedbacks and assure 100% compliance to smoothly complete the project. Any changes that you may need can also be communicated via phone call or email to bring you ease in connecting with us.

  • How many changes can I make to my site without additional cost?

    Depending on the package that you select for your web design and development service. With a minimum of 2 revisions, we go up to unlimited revision options subject to the complexity of the project and the requirement of the client.

  • Why do I need a custom design? Can I use a template website?

    In general, we do not recommend the use of templates. We believe each client and each project needs individualized attention; thus, we encourage you to choose a customized option for your brand. In case you have a close deadline to meet, browse through our portfolio for inspiration and we shall design your website accordingly.

  • What kind of technology do you support?

    We specialize in XHTML, CSS and Flash, but are experienced with JavaScript, DHTML, XML, PHP, WordPress, Joomla, Magento and Drupal being the most popular ones. Although it's unlikely, if there's something we can't do, we can reach out to our network of partners for additional services (at no additional cost to you).

  • What is the best approach for content maintenance on my site?

    Our web design and development services include Content Management System (CMS) to enable our clients to manage their web content with ease. Also, we shall give you an online tour on how to use the system. You may also choose to hire us for maintaining your website at a minimal fee.

  • Can I make the payment in installments for my website design and development service?

    For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

  • Do we need to meet face-to-face or can we work remotely with you on a process?

    Since we cater audience across the globe, we make sure our clients are comfortable working remotely with us on their projects. Between FTP uploads, emails, Skype and phone/web conferences, and other communication needs, you may feel like we’re working right next to you anyway.

  • How much do I need to be involved in the production of the video?

    Every client is unique. The initial brief will allow us to gauge what involvement is required for us to hit your brief. You may want us to have free reign over creativity and production or you may have strict brand guidelines to adhere to and require a closer working relationship.

  • Can I make revisions?

    Depending on the package you choose, you have various points at which you can make changes. We won’t move on to producing the storyboard and rough illustrations until you are totally happy with your script and it’s been agreed and signed off. If you have the storyboard option, and you’re not happy with the roughs, we’ll allow you to make any changes you need before we produce the final images.

  • My project requires multiple animated videos, do you offer a discount?

    Many of the assets created in the first animation can be applied to other videos in the series, saving time and reducing the overall cost of the project. Contact us for more information about the cost of your project in case you need a customized quote.

  • What’s the turnaround time for an animated video or tutorial?

    When we quote you, we will give you a date range for completion, final project turnaround is decided on the date we receive your initial deposit. The deposit secures your spot in the production schedule. Depending upon production load and timely feedback from our customers, we typically finish production of most single video projects in 6 – 8 weeks.

  • What are your payment terms?

    We require a 50 percent deposit for your project to get started and the remaining 50 percent is due upon project completion.